Got a question? You ask, we answer.
How long will it take my first subscription to arrive?
When are the top-up blades sent?
How does the delivery work?
How much is postage?
How many razors will I receive in each delivery?
Can I change how often I get sent new blades?
Where do you deliver?
How do I cancel?
When will I be charged?
Your card will be charged as soon as you sign up. Subsequent charges occur in or around the same date each frequency month. The frequency of charge depends on the plan you selected.
E.g. If you signed up for the 2-month plan on the 6th of June, you will be charged on the 6th of June. The next time your card is charged will be around the 6th of August (within 1-2 business days) In this example, you would receive a Starter Kit in June and top-up blades in August.
Are there any additional hidden charges?
How does club Gigi work?
Once you sign up, we’ll send you a Starter Kit. We deliver four new razor blades on the order you signed up for.Change your order frequency, pause a month or cancel if you like with no fee.
What if a delivery arrives damaged?
We offer a full refund or a replacement if you are unhappy with our razors. Please let us know within 14 working days upon receiving your order, if you would like to return, as per our returns policy. If you are looking to return your order, we will refund the full amount to your card once the order has been returned undamaged.
To speak with our customer service team about a refund or return, please email email@example.com and we’ll take it from there.